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EmberX
An AI Platform for Hospitality

Every stay should feel effortless.

EmberX helps hotels and resorts connect with guests, handle requests and deliver better experiences — across languages, channels and every moment.

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We are aiming for different properties
Accor1
amiana
m-village
melia
Boma
IHG
Alma
The Challenge

Small moments.
Big impact.

Guests expect quick answers and seamless service.
But language barriers, multiple channels and manual processes often get in the way.

Hard to communicate

Guests struggle to get information in their language.

Slow response

Requests take too long or get lost between channels.

Extra workload

Staff spend more time on repetitive questions and coordination.

EmberX makes these moments easier — for guests and your team.

Our Solutions

Two powerful pillars.
One seamless experience.

EmberX brings together communication and operations in one platform — designed for the way hotels work.

Guest Communication

Connect with every guest, in their language.

  • Multilingual chat
  • Instant responses
  • Pre-arrival & in-stay communication
  • Broadcast announcements

Guest Request

Turn guest requests into simple actions.

  • Buggy request
  • Service requests
  • Request tracking
  • Staff response & coordination
Everything Guests Need

Designed around the guest journey.

Welcome Message

Broadcast

Buggy Request

Feedback

Map

Room Directory

Everything Guests Need

Designed around the guest journey.

Better Guest Experience

Guests get fast answers and seamless service in their own language.

Less Friction

Reduce calls, repetitive questions and manual processes.

Better Communication

Requests and information reach the right team, clearly and instantly.

Better Guest Experience

Guests get fast answers and seamless service in their own language.

500+
Properties
30+
Countries
99.2%
Guest satisfaction
6M+
Guest interactions
How EmberX Works

Simple for guests. Powerful for hotels.

Guests connect

Guests access EmberX via QR code, link or in-room tablet.

They interact

Ask questions, request services, explore information.

You deliver

Your team receives, acts and responds — faster and smarter.

"EmberX has transformed the way we communicate with our guests. Requests are faster, guests are happier, and our team has more time to focus on what matters."
Michael D.
General Manager, Oceanview Resort

Ready to make every guest interaction easier?

Let's create better experiences, together.

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