Connect every guest.
Empower every team.
Guests scan a QR to chat, book spa, order dining and give feedback
— any language, no app. Your team handles it all from one central dashboard.
Why we're betterflexibleaffordable
Guest Check-in
No App - Just Scan
Spa & Wellness
Book a treatment from anywhere on the resort
Guest Feedback
Catch issues before they go public.
Guest Check-in
No app.
Just scan.
Guests scan a QR code anywhere in your hotel and instantly access EmberX — no download required. Chat with staff in any language. EmberX auto-translates in real time, so every guest feels at home from the first moment.
Spa & Wellness
Book a treatment from anywhere on the resort.
Guests browse spa services, check real-time availability, and book their preferred slot — from the poolside, their room, or anywhere on the resort. Staff receive the booking instantly and confirm with one tap.
- Guest books
- Staff notified
- Confirmed
Guest Feedback
Catch issues
before
they go public.
After each service, EmberX prompts guests for feedback through a frictionless flow. Negative feedback is automatically routed to the right manager — giving your team a chance to resolve issues before they reach review sites.
In-room Dining
Room service, reinvented.
Guests browse your full dining menu and place orders directly from their phone — no phone calls, no waiting on hold. Orders appear instantly on staff screens with all details, reducing errors and speeding up service.
Operations Overview
Every metric. One dashboard.
General Managers see the full picture — revenue, order volume, guest feedback trends, and staff response times.
Automated weekly reports are delivered to your inbox every Monday morning.
- ⚡60% faster response
- ⭐35% higher satisfaction
- 📊 Auto weekly reports
How EmberX Works
Simple for guests. Powerful for your team.
Need more detailed?
500+
Properties
30+
Countries
99.2%
SLA achievement
6M+
Guest interactions / month
Loved by guests. Trusted by operators.
EmberX has transformed the way our teams collaborate and how we care for our guests. Response times are down, and guest satisfaction is at an all-time high.
Marco Della Rosa
Chief Operating Officer, Luminara Collection
"Spa booking and in-room dining are now fully self-service. Our front desk is dramatically less overloaded."
Linh Phạm
F&B Director, Ananté Resort
"International guests message in their own language and get instant answers. Our review scores climbed noticeably."
David Chen
General Manager, Seacrest Hotel
Ready to elevate every guest experience?
Join hotels and resorts using EmberX to connect guests, empower teams, and operate with excellence.